Data Deletion Instructions

My Growth Systems (“My Growth Systems,” “we,” “our,” or “us”) provides a software-as-a-service platform that includes websites, CRM tools, AI Employees, workflow automations, business management software, marketing tools, and third-party integrations. This page explains how you can request deletion of the personal information and connected platform data associated with your account.

1. Data Deletion Request

You may request deletion of your personal information and connected platform data at any time. Once we verify your identity, we will remove the data covered by your request from the Platform within the timeline described below, except where retention is required by law or for legitimate business purposes.

2. What Data May Be Deleted

Depending on the scope of your request, we can delete:

• User account information (profile, email, phone, credentials, memberships, and roles).
• Connected Facebook and Instagram account authorizations, tokens, and cached Meta content.
• Other connected third-party integrations (for example, Google Business Profile, Twilio, Resend, Stripe, calendar providers) and their stored credentials.
• CRM contacts, leads, opportunities, notes, files, tasks, pipelines, and other business records.
• AI Employee memory, prompts, reasoning traces, and stored conversation history (where applicable).
• Marketing preferences, subscription settings, and communication history.
• Other user-generated data associated with your account or organization.

3. How to Request Deletion

You can submit a data deletion request through any of the following methods:

• Support Email: send a message to support@mygrowthsystems.com from the email address associated with your account, using the subject line “Data Deletion Request”. Please describe which data you would like removed (for example, the full account, a specific organization, or a single integration such as Facebook or Instagram).
• Account Portal: once in-product self-service deletion becomes available, you will also be able to submit a request directly from your account settings inside portal.mygrowthsystems.com.

4. Verification Process

To protect your security, My Growth Systems may verify the identity of the requester before deleting account information. Verification may include confirming that the request originates from the email address on file, asking you to confirm the action from a signed-in session, or requesting additional information sufficient to reasonably confirm you are the account owner or an authorized representative of the organization.

5. Deletion Timeline

Verified requests are typically completed within thirty (30) days of receipt. Data is removed from active systems first and then from routine backups on their next rotation. In limited cases we may need additional time to complete deletion, in which case we will notify you of the delay and the reason.

6. Data That May Be Retained

Even after a deletion request is completed, we may retain limited information where retention is required by law or legitimate business need, including:

• Billing records, invoices, and tax documentation.
• Security, audit, and fraud-prevention logs.
• Records necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
• Aggregated or de-identified analytics that no longer identify you.

7. Connected Meta / Facebook Accounts

If you have connected a Facebook Page, Instagram account, WhatsApp Business account, or other Meta product to My Growth Systems, you can revoke our access at any time:

1. Inside My Growth Systems, open the Connections page for your organization and disconnect the Facebook or Instagram integration. Disconnecting revokes our future access and deletes the associated tokens and cached Meta content within thirty (30) days.
2. Additionally, remove the application’s permissions directly from your Meta Account settings:
   • Facebook → Settings & Privacy → Settings → Business Integrations, then remove “My Growth Systems”.
   • Instagram → Settings → Apps and Websites, then remove “My Growth Systems”.

To request deletion of Meta-derived data we have already stored, email support@mygrowthsystems.com with the subject “Meta Data Deletion Request”. We will respond within thirty (30) days.

8. Contact Information

My Growth Systems
Support Email: support@mygrowthsystems.com
Website: https://portal.mygrowthsystems.com